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Returns Policy

Returns and Refund Policy
 

We have a 30 day returns policy. If 30 days has gone by since your purchase with us, unfortunately, we cannot offer you a refund or exchange for another product.
 
 
Change of mind
 
 
As soon as you have placed your order, we’re on to it!
We understand that you need your purchase quickly; unfortunately, this means that we will be unable to make any changes as your order is already being processed at our warehouse.
You will need to place another order or return any unwanted items.

We are unable to process a refund if you have changed your mind, though your item may be eligible for an exchange if your item is:
Un-used
Un-opened, this includes any plastic wrap around fragrances, make-up and cosmetics
In original condition, and packaging
For the benefit and confidence of all our customers, once an item is opened, we deem it as being used.
Gift cards are not eligible for return*
 
Due to health and safety reasons, we do not accept returns of make-up, cosmetics, and nail polish if you have changed your mind.

There are certain situations where only partial refunds are granted:
Any item not in its original condition; is damaged or missing parts - not due to our error.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Shipping costs are non-refundable.
If you are shipping an item over the value of $75.00, you should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

If you are wanting to return an item you have purchased from us, then please get in touch with our Customer Service Team via any of the following methods:

Email - webstore@thebrandoutlet.co.nz
Chat - using the widget on any page of our website
Phone – 06 8766 773
 
 
 
 
Faulty or Damaged Items
 

If you have received damaged or faulty merchandise, please retain the box, packaging and all contents and get in contact with us immediately using any of the following methods:

Email - webstore@thebrandoutlet.co.nz
Chat - using the widget on any page of our website
Phone - 06 8766 773
 
To help us get this fixed for you ASAP, when you first contact us please include the following information;
Your name
Order number
Picture and/or video of the fault/damage
Description of the fault/damage
 
We require notification from you within 7 days of delivery if your parcel and its contents has arrived damaged.

If you have not received your parcel within 7 days of receiving shipping confirmation, please get in touch with us immediately.