Shipping and Delivery


ūüďÜ Easter Delivery Dates¬†ūüďÜ

Please see our delivery & dispatch information below:
  • GROCERY BOX ORDERS BEFORE 8am Wednesday 8th April:
    Your order will dispatch in 1-2 working days.

  • HARVEST BOX ORDERS AFTER 8am Wednesday 8th April:
    Your order will leave our warehouse next week between 
    14/4/20 - 16/4/20

  • BUTCHERY¬†BOX ORDERS AFTER 8am Wednesday 8th April:¬†
    Your order will leave our warehouse Thursday 16th April

  • ALL OTHER ESSENTIAL ORDERS:
    Will be dispatched next week between 14/4/20 - 17/4/20
Grocery Box Delivery Estimate: Upon dispatch please allow 1-2 working days for urban delivery. - This excludes public holidays. Due to the nature of rural deliveries, transit time may take longer.

Essential Delivery Estimate: Upon dispatch please allow 1-3 working days for urban delivery. - This excludes public holidays. 
PLEASE NOTE: Due to the nature of rural deliveries, transit time may take longer. Rural addresses / South Island & orders containing fragrances, nail polish & aerosols can take an extra 2-4 working days on standard delivery.

Covid-19 UPDATE: 8 April 2020

The Brand Outlet has received guidance from the Ministry of Business, Innovation and Employment (MBIE) that it is an essential service.

At The Brand Outlet, we're doing everything we can to support you during this challenging time. Our team is working hard to support communities in need of essentials. Our new grocery box service provides customers with a safe and efficient way of purchasing your weekly groceries.

With contactless shipping/payments and decreasing supermarket visits, The Brand Outlet is helping New Zealanders stay home and stay healthy. 


Urban Addresses (excluding Harvest & Butchery Boxes) :

Orders $50.00 and over receive FREE shipping! 
Orders $49.99 and under have a standard shipping fee of $5.00

Rural Addresses (excluding Harvest & Butchery Boxes) :

Orders $50.00 and over have a standard shipping fee of $5.00
Orders $49.99 and under have a standard shipping fee of $7.00

Harvest Boxes :
All urban addresses have a standard shipping fee of $5.00
All rural addresses have a standard shipping fee of $9.00
Rural addresses are welcome but due to the nature of rural deliveries, transit time is longer. As such we can not be held responsible for quality issues due to extended delivery times.
At this stage Harvest Boxes can not be delivered to the South Island.

Butchery Boxes :
All urban addresses have a standard shipping fee of $5.00
Due to food safety butchery boxes cannot be delivered to rural addresses. 
At this stage Butchery Boxes can not be delivered to the South Island.
All orders are track and trace; delivered by New Zealand Couriers.

Standard Delivery estimate is 1-3 working days AFTER DISPATCH*
NOTE: Rural addresses / South Island & orders containing fragrances, nail polish & aerosols can take an extra 2-4 working days on standard delivery.
All rural address are non-signature required. All rural orders will be delivered within 24-48hrs of the delivery status on tracking numbers.

Items that are in stock with our supplier have a delivery estimate of:
14 - 21 working days (Excludes Weekends & Public Holidays)

Weekends and Public Holidays
Our Customer Service Centre and warehouse will be closed on weekends and public holidays. We will process your order when our office and/or warehouse reopens for trade. We aim to dispatch orders placed over weekends and public holidays on the next business day.

*Excludes Weekends, Public Holidays, Supplier Items and Back Order Items

 


IMPORTANT UPDATE: Contactless Courier Deliveries

For the delivery of parcels requiring a signature, the courier will knock on the door as usual and step back two meters, or as far back as safe.

They will wait for the occupant to come to the door, ask for the recipients' name, and leave the parcel in a sensible place for the customer to pick up when the driver leaves.

If no one comes to the door, they will leave a card and return the item to the depot as usual.

For other services, the courier will try to minimise physical contact as much as possible.

These changes come into place immediately will be reviewed regularly.