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ūüöõ We are still shipping orders nationwide LEARN MORE
ūüöõ We are still shipping orders nationwide LEARN MORE

Shipping & Delivery



In response to the announcement that Auckland is moving to COVID-19 Alert Level 3 & the remainder of the country to COVID-19 Alert Level 2 from noon today, 12 August 2020:

Customers can continue to safely place orders on our website as usual, in these circumstances, some delays are to be expected. At The Brand Outlet, we're doing everything we can to support you during this challenging time. Our team is working hard to support communities in need of essentials and remain dedicated to adhering to Government guidelines when fulfilling your orders.

All orders are track and trace; delivered by New Zealand Couriers. After dispatch you will receive a tracking link via email to follow the whereabouts of your order. Currently, New Zealand Couriers does not deliver to PO Boxes.

 
Category
Dispatch
Urban Delivery
Rural Delivery*
All items in stock
(Excludes Harvest, Butchery Box
Bulk Beverages
Sports Nutrition) 
Order before 3pm for
3-5 day dispatch. 
(Excludes weekends & Public Holidays)

Orders over $50: Free shipping!
Orders under $50: $5 shipping fee
-------------
North Island estimated delivery: 
1-2 working days.
South Island estimated delivery: 
2-3 working days.

Orders over $50: $5 shipping fee
Orders under $50: $7 shipping fee
-------------
North Island estimated delivery: 
2-3 working days.
South Island estimated delivery: 
3-4 working days.

Butchery Box
(Urban North Island Only)
Order before 9am Tuesday for  dispatch Wednesday night/Thursday morning. $5 shipping fee / per box
-------------
North Island estimated delivery: 
Next day
South Island estimated delivery: 
N/A 
N/A
Harvest Box Urban:
Dispatched Monday - Thursday.
Rural:
Dispatched Monday - Wednesday.
$5 shipping fee / per box
-------------
North Island estimated delivery: 
1-2 working days.
South Island estimated delivery: 
1-2 working days.

$9 shipping fee / per box
-------------
North Island estimated delivery: 
1-3 working days.
South Island estimated delivery: 
1-3 working days.

Bulk Beverages
Dispatch times vary from 1-2 times a week. Please see product pages for more information. 
$5 shipping fee / per case
-------------
North Island estimated delivery: 
1-2 working days.
South Island estimated delivery: 
2-3 working days.
$9 shipping fee / per case
-------------
North Island estimated delivery: 
2-3 working days.
South Island estimated delivery: 
3-4 working days.
Sports Nutrition Order before 3pm for
3-5 day dispatch. 
(Excludes weekends & Public Holidays)
Orders over $50: Free shipping!
Orders under $50: $5 shipping fee
-------------
North Island estimated delivery: 
1-2 working days.
South Island estimated delivery: 
2-3 working days.

Orders over $50: $5 shipping fee
Orders under $50: $7 shipping fee
-------------
North Island estimated delivery: 
2-3 working days.
South Island estimated delivery: 
3-4 working days.

 

Weekends and Public Holidays
Our Customer Service Centre and Warehouse will be closed on weekends and public holidays.
We will process your order when our office and/or warehouse reopens for trade. 

*Rural Delivery
Rural addresses are welcome but due to the nature of rural deliveries, transit time is longer. As such we cannot be held responsible for quality issues due to extended delivery times. All rural address are non-signature required. All rural orders will be delivered within 24-48hrs of the delivery status on tracking numbers.

Dangerous Goods
Orders containing fragrances, nail polish & aerosols can take an extra 2-4 working days on standard delivery due to the legal requirements of shipping dangerous goods.

Waiheke Island
We ship standard parcels to Waiheke island, we are unable to deliver large items such as bulk beverages, harvest boxes and meat boxes.